{"id":29,"date":"2019-01-02T00:19:06","date_gmt":"2019-01-02T00:19:06","guid":{"rendered":"https:\/\/smallbizthoughts.com\/?page_id=29"},"modified":"2023-08-30T08:12:53","modified_gmt":"2023-08-30T15:12:53","slug":"sop-friday","status":"publish","type":"page","link":"https:\/\/smallbizthoughts.com\/sop-friday\/","title":{"rendered":"SOP Friday"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f55c0bc elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6f55c0bc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3931d5a7\" data-id=\"3931d5a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6ad05c elementor-widget elementor-widget-image\" data-id=\"e6ad05c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"333\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2-1024x426.png\" class=\"attachment-large size-large wp-image-2087\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2-1024x426.png 1024w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2-300x125.png 300w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2-768x320.png 768w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2.png 1319w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c5e700 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"32c5e700\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">SOP Friday<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42205605 elementor-widget elementor-widget-text-editor\" data-id=\"42205605\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>A weekly look at standard operating procedures for successful Managed Service Providers.<\/p><p>New SOP posts appear at <a href=\"http:\/\/blog.smallbizthoughts.com\/\" target=\"_blank\" rel=\"noopener\">Blog.SmallBizThoughts.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db35c5f elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"db35c5f\" data-element_type=\"widget\" id=\"sop-videos\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"#sop-videos\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-video\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M336.2 64H47.8C21.4 64 0 85.4 0 111.8v288.4C0 426.6 21.4 448 47.8 448h288.4c26.4 0 47.8-21.4 47.8-47.8V111.8c0-26.4-21.4-47.8-47.8-47.8zm189.4 37.7L416 177.3v157.4l109.6 75.5c21.2 14.6 50.4-.3 50.4-25.8V127.5c0-25.4-29.1-40.4-50.4-25.8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Skip to Videos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f18d9 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"c0f18d9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"#table-of-contents\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M80 368H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm0-320H16A16 16 0 0 0 0 64v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16V64a16 16 0 0 0-16-16zm0 160H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm416 176H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-320H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16V80a16 16 0 0 0-16-16zm0 160H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View Full Table of Contents<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-21eba5e e-flex e-con-boxed e-con e-parent\" data-id=\"21eba5e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f22dcd e-con-full e-flex e-con e-child\" data-id=\"6f22dcd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c53e6 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"46c53e6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INDEX OF SOPs<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d32e58e e-con-full e-flex e-con e-child\" data-id=\"d32e58e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1a914 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"cd1a914\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Skip to:<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de36b20 elementor-widget elementor-widget-button\" data-id=\"de36b20\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vol-1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Front Office Mastery<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1b8af0 elementor-widget elementor-widget-button\" data-id=\"c1b8af0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vol-2\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Employees and Internal Processes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4414323 elementor-widget elementor-widget-button\" data-id=\"4414323\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vol-3\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Running the Service Department<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79131b7 elementor-widget elementor-widget-button\" data-id=\"79131b7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vol-4\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support and Service Delivery<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4701fc9 e-flex e-con-boxed e-con e-parent\" data-id=\"4701fc9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d50164 e-con-full e-flex e-con e-child\" data-id=\"1d50164\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8134478 elementor-widget elementor-widget-text-editor\" data-id=\"8134478\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe articles listed below constitute about 65% of the entire series. Additional information and a complete table of contents is available at <a href=\"https:\/\/sop4smb.com\" target=\"_blank\" rel=\"noopener\">www.sop4smb.com<\/a>.\nThe Managed Services Operations Manual 4-volume set is available at the <a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual\/\" target=\"_blank\" rel=\"noopener\">Small Biz Thoughts Bookstore<\/a>, <a href=\"http:\/\/www.amazon.com\/Front-Office-Mastery-Administration-Efficiently-ebook\/dp\/B00NN84WXM\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>, and wherever fine books for nerds are sold.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c7afc9 e-flex e-con-boxed e-con e-parent\" data-id=\"0c7afc9\" data-element_type=\"container\" id=\"vol-1\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21b225c e-con-full e-flex e-con e-child\" data-id=\"21b225c\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84e3e2d elementor-widget elementor-widget-heading\" data-id=\"84e3e2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Front Office Mastery<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e360b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f1e360b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Skip to:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#getting-started\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section One: Getting Started<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#finance\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Two: Finance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#sales\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Three: Sales, Marketing, & Client Management<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a61188 e-con-full e-flex e-con e-child\" data-id=\"6a61188\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3f6a388 e-flex e-con-boxed e-con e-child\" data-id=\"3f6a388\" data-element_type=\"container\" id=\"getting-started\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc086bf elementor-widget elementor-widget-heading\" data-id=\"fc086bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#953b11;\">Section One<br><\/span>Getting Started<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092996b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"092996b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon 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.elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c3f8b8 elementor-widget elementor-widget-text-editor\" data-id=\"3c3f8b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Introduction to SOPs for Technical Consultants and MSPs<\/strong><\/p><p><a title=\"Setting Up an MSP Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-setting-up-msp-office.html\" target=\"_blank\" rel=\"noopener\">Setting Up an MSP Office<br \/><\/a>&#8212; See\u00a0<a title=\"Setting Up an MSP Office\" href=\"https:\/\/www.youtube.com\/watch?v=AwwheKNNSJE\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Naming Your Business\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-getting-started-naming-your.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Naming Your Business<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Naming Your Business\" href=\"https:\/\/www.youtube.com\/watch?v=VW1Ol-Rc-7M\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - The Form of Your Business\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-getting-started-form-of-your.html\">Getting Started &#8211; The Form of Your Business<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - The Form of Your Business\" href=\"https:\/\/www.youtube.com\/watch?v=qYAdrR8Ryis\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Cash vs. Accrual Accounting\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-getting-started-cash-vs.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Cash vs. Accrual Accounting<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Cash vs. Accrual Accounting\" href=\"https:\/\/www.youtube.com\/watch?v=IVEN6DUq20o\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Licenses, etc.\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-getting-started-in-business.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Licenses, etc.<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Licenses, etc.\" href=\"https:\/\/www.youtube.com\/watch?v=dxwEKKuKsg4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"How to Work 8AM to 5PM in I.T. Consulting\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-how-to-work-8am-to-5pm-in-it.html\" target=\"_blank\" rel=\"noopener\">How to Work 8AM to 5PM in I.T. Consulting<\/a><br \/>&#8212; See\u00a0<a title=\"How to Work 8AM to 5PM in I.T. Consulting\" href=\"https:\/\/www.youtube.com\/watch?v=ahvgBR8HhPw\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Keeping Your Standards and Procedures Organized\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-keeping-your-standards-and.html\" target=\"_blank\" rel=\"noopener\">Keeping Your Standards and Procedures Organized<\/a><\/p><p><a title=\"Team Management of SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-team-management-of-sops.html\" target=\"_blank\" rel=\"noopener\">Team Management of SOPs<\/a><\/p><p><a title=\"Making Exceptions to SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-making-exceptions-to-sops.html\" target=\"_blank\" rel=\"noopener\">Making Exceptions to SOPs<\/a><br \/>&#8212; See\u00a0<a title=\"Making Exceptions to SOPs\" href=\"https:\/\/www.youtube.com\/watch?v=mWQVhGMAZ5Y\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Rules for Working at Home\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-rules-for-working-at-home.html\" target=\"_blank\" rel=\"noopener\">Rules for Working at Home<\/a><\/p><p><a title=\"Phone Etiquette and Procedures\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-phone-etiquette-and.html\" target=\"_blank\" rel=\"noopener\">Phone Etiquette and Procedures<\/a><\/p><p><a title=\"Phone Procedures 1 - Philosophy and General Rules\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-phone-procedures-1.html\" target=\"_blank\" rel=\"noopener\">Phone Procedures 1 &#8211; Philosophy and General Rules<\/a><\/p><p><a title=\"Phone Procedures 2 - How Much Interruption is Okay?\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-how-much-interruption-is.html\" target=\"_blank\" rel=\"noopener\">Phone Procedures 2 &#8211; How Much Interruption is Okay?<\/a><\/p><p><a title=\"Business Cards . . . All the Details\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-business-cards-all-details.html\" target=\"_blank\" rel=\"noopener\">Business Cards . . . All the Details<\/a><\/p><p><a title=\"Signing Service Agreements\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-signing-service-agreements.html\" target=\"_blank\" rel=\"noopener\">Signing Service Agreements<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-890ad86 e-flex e-con-boxed e-con e-child\" data-id=\"890ad86\" data-element_type=\"container\" id=\"finance\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fb77a elementor-widget elementor-widget-heading\" data-id=\"f8fb77a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#953b11;\">Section Two<br><\/span>Finance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a581614 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a581614\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2375652 elementor-widget elementor-widget-text-editor\" data-id=\"2375652\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>The Central Role of Finance<\/strong><\/p><p><a title=\"Building a Business Plan for Your I.T. Company\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-building-business-plan-for.html\" target=\"_blank\" rel=\"noopener\">Building a Business Plan for Your I.T. Company<\/a><br \/>&#8212; See\u00a0<a title=\"Building a Business Plan for Your I.T. Company\" href=\"https:\/\/www.youtube.com\/watch?v=p4C55gdZcHE\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Billing Procedures and Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-billing-procedures-and.html\" target=\"_blank\" rel=\"noopener\">Billing Procedures and Policies<\/a><\/p><p><a title=\"Cash Flow: Getting Paid in Advance\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-cash-flow-getting-paid-in.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Getting Paid in Advance<\/a><br \/>&#8212; See\u00a0<a title=\"Cash Flow: Getting Paid in Advance\" href=\"https:\/\/www.youtube.com\/watch?v=itLhGLOBZpQ\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Collection Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-collection-policies.html\" target=\"_blank\" rel=\"noopener\">Collection Policies<\/a><br \/>&#8212; See\u00a0<a title=\"Collection Policies\" href=\"https:\/\/www.youtube.com\/watch?v=SPvxTjt4rbo\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Cash Flow: Dealing with Late Payments\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-cash-flow-dealing-with-late.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Dealing with Late Payments<\/a><\/p><p><a title=\"The Managed Services Grid\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/SOP-Managed-Services-Grid.html\" target=\"_blank\" rel=\"noopener\">The Managed Services Grid<\/a><\/p><p><a title=\"Invoice Review and Processing\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-invoice-review-and-processing.html\" target=\"_blank\" rel=\"noopener\">Invoice Review and Processing<\/a><\/p><p><a title=\"Cash Flow: Weekly Procedure\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-cash-flow-weekly-procedure.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Weekly Procedure<\/a><br \/>&#8212; See\u00a0<a title=\"Cash Flow: Weekly Procedure\" href=\"https:\/\/www.youtube.com\/watch?v=E-wllBoF6gM\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hourly vs. Salaried Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/08\/sop-friday-hourly-vs-salaried-employees.html\" target=\"_blank\" rel=\"noopener\">Hourly vs. Salaried Employees<\/a><\/p><p><a title=\"Running Regular Financial Reports\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-running-regular-financial.html\" target=\"_blank\" rel=\"noopener\">Running Regular Financial Reports<\/a><\/p><p><a title=\"Choosing Pay Dates\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-choosing-pay-dates.html\">Choosing Pay Dates<\/a><br \/>&#8212; See\u00a0<a title=\"Choosing Pay Dates\" href=\"https:\/\/www.youtube.com\/watch?v=bU4yGyUqrH8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Vendor Management and Coordination\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-vendor-management-and.html\" target=\"_blank\" rel=\"noopener\">Vendor Management and Coordination<\/a><\/p><p><a title=\"Vendor\/Distributor Record Keeping\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-vendordistributor-record.html\" target=\"_blank\" rel=\"noopener\">Vendor\/Distributor Record Keeping<\/a><\/p><p><a title=\"Inventory Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-inventory-management.html\" target=\"_blank\" rel=\"noopener\">Inventory Management<\/a><br \/>&#8212; See\u00a0<a title=\"Inventory Management\" href=\"https:\/\/www.youtube.com\/watch?v=WtJqFQfgork\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Is This a Profitable Hour?\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-is-this-profitable-hour.html\" target=\"_blank\" rel=\"noopener\">Is This a Profitable Hour?<\/a><\/p><p><a title=\"Financial Goals: More than Revenue Targets\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-financial-goals-more-than.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: More than Revenue Targets<\/a><\/p><p><a title=\"Financial Goals: Realistic Revenue Projections\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-financial-goals-realistic.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: Realistic Revenue Projections<\/a><\/p><p><a title=\"Financial Goals: Getting Started\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-financial-goals-basics.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: Getting Started<\/a><\/p><p><a title=\"How to Track Credit Card AutoPayments\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/03\/sop-friday-how-to-track-credit-card.html\" target=\"_blank\" rel=\"noopener\">How to Track Credit Card AutoPayments<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a58901f e-flex e-con-boxed e-con e-child\" data-id=\"a58901f\" data-element_type=\"container\" id=\"sales\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a1659 elementor-widget elementor-widget-heading\" data-id=\"e4a1659\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#953b11;\">Section Three<br><\/span>Sales, Marketing, & Client Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a520c28 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a520c28\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e273ad elementor-widget elementor-widget-text-editor\" data-id=\"5e273ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Defining Your Company to Clients and Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-defining-your-company-to.html\" target=\"_blank\" rel=\"noopener\">Defining Your Company to Clients and Employees<\/a><br \/>&#8212; See\u00a0<a title=\"Defining Your Company to Clients and Employees\" href=\"https:\/\/www.youtube.com\/watch?v=rm1SHCEFq4c&amp;t=4s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Quarterly Roadmap Meetings\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-quarterly-roadmap-meetings.html\" target=\"_blank\" rel=\"noopener\">Quarterly Roadmap Meetings<\/a><br \/>&#8212; See\u00a0<a title=\"Quarterly Roadmap Meetings\" href=\"https:\/\/www.youtube.com\/watch?v=b7ejd35XzcQ\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Helping Clients with Audits - Security and Insurance\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-helping-clients-with-audits.html\" target=\"_blank\" rel=\"noopener\">Helping Clients with Audits &#8211; Security and Insurance<\/a><\/p><p><a title=\"Celebrate Anniversaries (Employees and Clients)\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-celebrate-anniversaries-and.html\" target=\"_blank\" rel=\"noopener\">Celebrate Anniversaries (Employees and Clients)<\/a><\/p><p><a title=\"Sales Tickets and Sales Queues\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-sales-tickets-and-sales.html\" target=\"_blank\" rel=\"noopener\">Sales Tickets and Sales Queues<\/a><\/p><p><a title=\"Trip Charges\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-trip-charges-and-on-site.html\" target=\"_blank\" rel=\"noopener\">Trip Charges<\/a><\/p><p><a title=\"Sales Scripts\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-sales-scripts.html\" target=\"_blank\" rel=\"noopener\">Sales Scripts<\/a><br \/>&#8212; See\u00a0<a title=\"Sales Scripts\" href=\"https:\/\/www.youtube.com\/watch?v=iYnG7Ev-4PI\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Clients Who Abuse the Phones\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-clients-who-abuse-phones.html\" target=\"_blank\" rel=\"noopener\">Clients Who Abuse the Phones<\/a><\/p><p><a title=\"Removing a Client from Managed Services\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-removing-client-from-managed.html\" target=\"_blank\" rel=\"noopener\">Removing a Client from Managed Services<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5782250 e-flex e-con-boxed e-con e-parent\" data-id=\"5782250\" data-element_type=\"container\" id=\"vol-2\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-02cb4d8 e-con-full e-flex e-con e-child\" data-id=\"02cb4d8\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce7466 elementor-widget elementor-widget-heading\" data-id=\"1ce7466\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Employees and Internal Processes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff046e2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ff046e2\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Skip to:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#employees\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section One: Employees<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#misc-policies\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Two: Miscellaneous Policies & Procedures<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f861dbd e-con-full e-flex e-con e-child\" data-id=\"f861dbd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ef883bd e-flex e-con-boxed e-con e-child\" data-id=\"ef883bd\" data-element_type=\"container\" id=\"employees\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31011b7 elementor-widget elementor-widget-heading\" data-id=\"31011b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#063F5F;\">Section One<br><\/span>Employees<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b703ab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5b703ab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c81e9 elementor-widget elementor-widget-text-editor\" data-id=\"a0c81e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Employee Handbook\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-employee-handbook.html\" target=\"_blank\" rel=\"noopener\">Employee Handbook<\/a><br \/>&#8212; See\u00a0<a title=\"Employee Handbook\" href=\"https:\/\/www.youtube.com\/watch?v=o_MMuTg-D1M&amp;t=45s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hiring Your First Employee\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-hiring-your-first-employee.html\" target=\"_blank\" rel=\"noopener\">Hiring Your First Employee<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring Your First Employee\" href=\"https:\/\/www.youtube.com\/watch?v=fdK4RWqXyqI\" target=\"_blank\" rel=\"noopener\">Related Video<\/a>\u00a0<br \/>&#8212; and\u00a0<a title=\"Hiring Your First Employee\" href=\"https:\/\/www.youtube.com\/watch?v=WGuJctNq_Qw\" target=\"_blank\" rel=\"noopener\">Another One<\/a><\/p><p><a title=\"Hiring vs. Outsourcing\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-hiring-vs-outsourcing.html\" target=\"_blank\" rel=\"noopener\">Hiring vs. Outsourcing<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring vs. Outsourcing\" href=\"https:\/\/www.youtube.com\/watch?v=LWeK-4evqr4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hiring Process\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-hiring-process.html\" target=\"_blank\" rel=\"noopener\">Hiring Process<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring Process\" href=\"https:\/\/www.youtube.com\/watch?v=a9hX-_5o81Y\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Employee On-Boarding\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-employee-on-boarding.html\" target=\"_blank\" rel=\"noopener\">Employee On-Boarding<\/a><br \/>&#8212; See\u00a0<a title=\"Employee On-Boarding\" href=\"https:\/\/www.youtube.com\/watch?v=5zEjSxyDHt4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Front Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-front-office-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Front Office<\/a><br \/>&#8212; See\u00a0<a title=\"Front Office Responsibilities\" href=\"https:\/\/www.youtube.com\/watch?v=fd1NbSqpPWw\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Service Manager\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-service-manager-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Service Manager<\/a><br \/>&#8212; See\u00a0<a title=\"Service Manager Roles\" href=\"https:\/\/www.youtube.com\/watch?v=5cUSnVZHRU4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Technician\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-technician-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Technician<\/a><\/p><p><a title=\"DiSC Personality Profiles\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-disc-profiles.html\" target=\"_blank\" rel=\"noopener\">DiSC Personality Profiles<\/a><br \/>&#8212; See\u00a0<a title=\"DISC profiles\" href=\"https:\/\/www.youtube.com\/watch?v=DyIXlZ_OrHg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Honesty, Integrity, and Teamwork\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/01\/sop-friday-honesty-integrity-and.html\" target=\"_blank\" rel=\"noopener\">Honesty, Integrity, and Teamwork<\/a><br \/>&#8212; See\u00a0<a title=\"Honesty, Integrity, and Teamwork\" href=\"https:\/\/www.youtube.com\/watch?v=eU-4N7NbGH4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Basic Customer Service Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-basic-customer-service.html\" target=\"_blank\" rel=\"noopener\">Basic Customer Service Training<\/a><\/p><p><a title=\"Employee Review Procedure (Quarterly or Annual)\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-employee-review-procedure.html\" target=\"_blank\" rel=\"noopener\">Employee Review Procedure (Quarterly or Annual)<\/a><br \/>&#8212; See\u00a0<a title=\"Employee Review Procedure (Quarterly or Annual)\" href=\"https:\/\/www.youtube.com\/watch?v=q7ZoDOo3nic\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"http:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-layoffs-and-downsizing.html\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-layoffs-and-downsizing.html\" target=\"_blank\" rel=\"noopener\">Layoffs and Downsizing<\/a><br \/>&#8212; See\u00a0<a title=\"Layoffs and Firing\" href=\"https:\/\/www.youtube.com\/watch?v=XI1K_A8GzvM\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Firing Process\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-firing-process.html\" target=\"_blank\" rel=\"noopener\">Firing Process<\/a><br \/>&#8212; See\u00a0<a title=\"Firing Process\" href=\"https:\/\/www.youtube.com\/watch?v=oEhR7ZFAHYI\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Time Sheet Submission and Approval\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-time-sheet-submission-and.html\" target=\"_blank\" rel=\"noopener\">Time Sheet Submission and Approval<\/a><br \/>&#8212; See\u00a0<a title=\"Time Sheet Submission and Approval\" href=\"https:\/\/www.youtube.com\/watch?v=BMQZNuvtU0A\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Employee Expense Reports\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-employee-expense-reports.html\" target=\"_blank\" rel=\"noopener\">Employee Expense Reports<\/a><br \/>&#8212; See\u00a0<a title=\"Expense Reports\" href=\"https:\/\/www.youtube.com\/watch?v=XXxQusn7Fq4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Healthcare and Other Benefits\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-healthcare-and-other-benefits.html\" target=\"_blank\" rel=\"noopener\">Healthcare and Other Benefits<\/a><\/p><p><a title=\"Paid Time Off \/ Paid Holidays\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-paid-time-off-paid-holidays.html\" target=\"_blank\" rel=\"noopener\">Paid Time Off \/ Paid Holidays<\/a><br \/>&#8212; See\u00a0<a title=\"Holidays\" href=\"https:\/\/www.youtube.com\/watch?v=S5g2t-whHk8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Travel Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-travel-policies.html\" target=\"_blank\" rel=\"noopener\">Travel Policies<\/a><br \/>&#8212; See\u00a0<a title=\"Travel Policies\" href=\"https:\/\/www.youtube.com\/watch?v=mGp3Re7eiYU\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Casual Fridays (and Dress Codes Generally)\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-casual-fridays-and-dress.html\" target=\"_blank\" rel=\"noopener\">Casual Fridays (and Dress Codes Generally)<\/a><\/p><p>Dealing with Unfaithful Employees<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92ae866 e-flex e-con-boxed e-con e-child\" data-id=\"92ae866\" data-element_type=\"container\" id=\"misc-policies\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-878e2eb elementor-widget elementor-widget-heading\" data-id=\"878e2eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#063F5F;\">Section Two<br><\/span>Miscellaneous Policies & Procedures<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbce6cc elementor-widget elementor-widget-text-editor\" data-id=\"fbce6cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Note<\/strong><\/p><p><a title=\"Organizing Your Company Files and Folders\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/10\/sop-friday-organizing-your-company.html\" target=\"_blank\" rel=\"noopener\">Organizing Your Company Files and Folders<\/a><\/p><p><a title=\"The !Tech Directory\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-tech-directory.html\" target=\"_blank\" rel=\"noopener\">The !Tech Directory<\/a><\/p><p><a title=\"Naming Your Processes and Procedures\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-naming-your-processes-and.html\" target=\"_blank\" rel=\"noopener\">Naming Your Processes and Procedures<\/a><\/p><p><a title=\"Date formats\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-date-formats.html\" target=\"_blank\" rel=\"noopener\">Date formats<\/a><\/p><p><a title=\"Managing Temporary Files\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-managing-temporary-files.html\" target=\"_blank\" rel=\"noopener\">Managing Temporary Files<\/a><\/p><p><a title=\"Do Billable Work First?\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-should-you-do-billable-work.html\" target=\"_blank\" rel=\"noopener\">Do Billable Work First?<\/a><\/p><p><a title=\"Prudent Password Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-prudent-password-policies.html\" target=\"_blank\" rel=\"noopener\">Prudent Password Policies<\/a><\/p><p><a title=\"Voicemail Passwords, etc.\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-voicemail-passwords-etc.html\" target=\"_blank\" rel=\"noopener\">Voicemail Passwords, etc.<\/a><\/p><p><a title=\"Mobile Device Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-mobile-device-management.html\" target=\"_blank\" rel=\"noopener\">Mobile Device Management<\/a><\/p><p><a title=\"BYOD - Bring Your Own Destruction\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/BYOD-Bring-Your-Own-Destruction.html\" target=\"_blank\" rel=\"noopener\">BYOD &#8211; Bring Your Own Destruction<\/a><\/p><p><a title=\"Using a White Board\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-using-white-board.html\" target=\"_blank\" rel=\"noopener\">Using a White Board<\/a><\/p><p><a title=\"Shredding\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-shredding.html\" target=\"_blank\" rel=\"noopener\">Shredding<\/a><\/p><p><a title=\"End of Year SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-end-of-year-sops.html\" target=\"_blank\" rel=\"noopener\">End of Year SOPs<\/a><\/p><p><a title=\"Next Year's Holiday and Pay Schedule\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-next-years-holiday-and-pay.html\" target=\"_blank\" rel=\"noopener\">Next Year&#8217;s Holiday and Pay Schedule<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c631748 e-flex e-con-boxed e-con e-parent\" data-id=\"c631748\" data-element_type=\"container\" id=\"vol-3\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9cfce16 e-con-full e-flex e-con e-child\" data-id=\"9cfce16\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55346c1 elementor-widget elementor-widget-heading\" data-id=\"55346c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Running the Service Department<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec931c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2ec931c\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Skip to:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#policies\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section One: Policies and Philosophies<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#employees-in-tech\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Two: Employees in the Tech Department<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#client-management\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Three: Client Management<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#examples\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Four: Practical How-To Examples<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8598f6 e-con-full e-flex e-con e-child\" data-id=\"c8598f6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1b963ff e-flex e-con-boxed e-con e-child\" data-id=\"1b963ff\" data-element_type=\"container\" id=\"policies\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af8a1cf elementor-widget elementor-widget-heading\" data-id=\"af8a1cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#0E4D2B;\">Section One<br><\/span>Policies and Philosophies<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5cf44c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d5cf44c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d83fee elementor-widget elementor-widget-text-editor\" data-id=\"0d83fee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-naming-conventions-for.html\" target=\"_blank\" rel=\"noopener\">Naming Conventions for Machines and Servers<\/a><br \/>&#8212; See\u00a0<a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/www.youtube.com\/watch?v=hMWc40CTFR8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-schedules-and-timelines-for.html\" target=\"_blank\" rel=\"noopener\">Schedules and Timelines for Running Your Company<\/a><br \/>&#8212; See\u00a0<a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/www.youtube.com\/watch?v=_cOXlfuT0_k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Working in Real Time\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-working-in-real-time.html\" target=\"_blank\" rel=\"noopener\">Working in Real Time<\/a><br \/>&#8212; See\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=_R-LnxFEHuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a>\u00a0<br \/>&#8212; And\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=sp8Cr0y71mg\" target=\"_blank\" rel=\"noopener\">Another One<\/a><\/p><p><a title=\"Used Equipment and Warranties\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-used-equipment-and.html\" target=\"_blank\" rel=\"noopener\">Used Equipment and Warranties<\/a><br \/>&#8212; See\u00a0<a title=\"Used Equipment and Warranties\" href=\"https:\/\/www.youtube.com\/watch?v=9voeYXVeG7k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-hardware-replacement-and.html\" target=\"_blank\" rel=\"noopener\">Hardware Replacement and Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=cA-eMJf_d7U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Software Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-software-upgrade-policy.html\" target=\"_blank\" rel=\"noopener\">Software Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Software Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=myY6bj6Aafg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Nuking and Paving\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-nuking-and-paving.html\" target=\"_blank\" rel=\"noopener\">Nuking and Paving<\/a><br \/>&#8212; See\u00a0<a title=\"Nuking and Paving\" href=\"https:\/\/www.youtube.com\/watch?v=L7-hyRpLYP0\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"After Hours Work\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-after-hours-work.html\" target=\"_blank\" rel=\"noopener\">After Hours Work<\/a><br \/>&#8212; See\u00a0<a title=\"After Hours Work\" href=\"https:\/\/www.youtube.com\/watch?v=_dQIeu-RVrY\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"On Call and Night Staff\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-on-call-and-night-staff.html\" target=\"_blank\" rel=\"noopener\">On Call and Night Staff<\/a><br \/>&#8212; See\u00a0<a title=\"On Call at Night\" href=\"https:\/\/www.youtube.com\/watch?v=MP-PLzekW5c\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-managing-internal.html\" target=\"_blank\" rel=\"noopener\">Managing Internal Administrative Tasks<\/a><br \/>&#8212; See\u00a0<a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/www.youtube.com\/watch?v=bN4e53u32ZA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Assign Techs or Rotate Them?\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-assign-techs-or-rotate-them.html\" target=\"_blank\" rel=\"noopener\">Assign Techs or Rotate Them?<\/a><br \/>&#8212; See\u00a0<a title=\"Assign Techs or Rotate\" href=\"https:\/\/www.youtube.com\/watch?v=J17kUDHBVJg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Approved Tools\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-approved-tools.html\" target=\"_blank\" rel=\"noopener\">Approved Tools<\/a><br \/>&#8212; See\u00a0<a title=\"Approved Tools\" href=\"https:\/\/youtu.be\/lVn37zNXrtA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"SOP: Do Not Exclude Yourself from The Rules\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/03\/sop-friday-do-not-exclude-yourself-from.html\" target=\"_blank\" rel=\"noopener\">Do Not Exclude Yourself from the Rules<\/a><br \/>&#8212; See\u00a0<a title=\"Follow Your Own Rules\" href=\"https:\/\/youtu.be\/LrgC5UPdS5U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"When Processes and Policies Become Obsolete\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-when-policies-and-procedures.html\" target=\"_blank\" rel=\"noopener\">When Processes and Policies Become Obsolete<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05fd4db e-flex e-con-boxed e-con e-child\" data-id=\"05fd4db\" data-element_type=\"container\" id=\"employees-in-tech\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0760041 elementor-widget elementor-widget-heading\" data-id=\"0760041\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#0E4D2B;\">Section Two<br><\/span>Employees in the Tech Department<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab8ac13 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ab8ac13\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11711a2 elementor-widget elementor-widget-text-editor\" data-id=\"11711a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Technician Daily Time Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-2012-05-18-technician-time.html\" target=\"_blank\" rel=\"noopener\">Technician Daily Time Management<\/a>&#8212; includes daily work flow<\/p><p><a title=\"Time Tracking for Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-time-tracking-for-employees.html\" target=\"_blank\" rel=\"noopener\">Time Tracking for Employees<\/a><\/p><p><a title=\"The Tech on Call for The Day\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-tech-on-call-for-day.html\" target=\"_blank\" rel=\"noopener\">The Tech on Call for The Day<\/a>\u00a0&#8211; Managing Daily Workflow<\/p><p><a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-how-to-maximize-billability.html\" target=\"_blank\" rel=\"noopener\">How to Maximize Billability of Technicians<\/a><br \/>&#8212; See\u00a0<a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/www.youtube.com\/watch?v=EsMJztbaGuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Email Rules and Etiquette for the Consultant\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-email-rules-and-etiquette.html\" target=\"_blank\" rel=\"noopener\">Email Rules and Etiquette for the Consultant<\/a><\/p><p><a title=\"Technician Supplies -- The \" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-technician-supplies-scary.html\" target=\"_blank\" rel=\"noopener\">Technician Supplies &#8212; The &#8220;Scary Box&#8221;<\/a><\/p><p><a title=\"Final Friday Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-final-friday-training.html\" target=\"_blank\" rel=\"noopener\">Final Friday Training<\/a><br \/>&#8212; See\u00a0<a title=\"Final Friday Training\" href=\"https:\/\/youtu.be\/R2iq_85twBk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec1233d e-flex e-con-boxed e-con e-child\" data-id=\"ec1233d\" data-element_type=\"container\" id=\"client-management\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c110cd elementor-widget elementor-widget-heading\" data-id=\"3c110cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#0E4D2B;\">Section Three<br><\/span>Client Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa6f43 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6aa6f43\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315813c elementor-widget elementor-widget-text-editor\" data-id=\"315813c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Setting Up a New Managed Service Client\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-setting-up-new-managed.html\" target=\"_blank\" rel=\"noopener\">Setting Up a New Managed Service Client<\/a>\u00a0(Checklist)<\/p><p><a title=\"Client Personnel Changes: New User Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes-new.html?_ga=2.14154039.1856988868.1685028564-924856409.1673289030\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: New User Checklist<\/a><\/p><p><a title=\"Client Personnel Changes: Employee Departure Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes.html\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: Employee Departure Checklist<\/a><\/p><p><a title=\"Activating and Registering Client Software and Hardware\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-activating-and-registering.html\" target=\"_blank\" rel=\"noopener\">Activating and Registering Client Software and Hardware<\/a><\/p><p><a title=\"Local Docs versus Server \/ My Docs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-local-docs-my-docs-and.html\" target=\"_blank\" rel=\"noopener\">Local Docs versus Server \/ My Docs<\/a><\/p><p><a title=\"Moving a Client Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-moving-client-office.html\" target=\"_blank\" rel=\"noopener\">Moving a Client Office<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-307675b e-flex e-con-boxed e-con e-child\" data-id=\"307675b\" data-element_type=\"container\" id=\"examples\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c42bc0d elementor-widget elementor-widget-heading\" data-id=\"c42bc0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#0E4D2B;\">Section Four<br><\/span>Practical How-To Examples<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78cb42 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f78cb42\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2ddc7 elementor-widget elementor-widget-text-editor\" data-id=\"cd2ddc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a title=\"Troubleshooting Guidelines\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-troubleshooting-guidelines.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting Guidelines<\/a><\/p><p><a title=\"Troubleshooting and Repair Logs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-troubleshooting-and-repair.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting and Repair Logs<\/a><\/p><p><a title=\"HIPAA Part One - Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-hipaa-part-one-training.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part One \u2013 Training<\/a><\/p><p><a title=\"HIPAA Part Two - Compliance\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-two-compliance.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Two \u2013 Compliance<\/a><\/p><p><a title=\"HIPAA Part Three - Documentation\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-three.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Three \u2013 Documentation<\/a><\/p><p><a title=\"Adding a New Machine to Managed Services\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-adding-new-machine-to.html\" target=\"_blank\" rel=\"noopener\">Adding a New Machine to Managed Services<\/a><\/p><p><a title=\"How to Use Velcro\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-how-to-use-velcro.html\" target=\"_blank\" rel=\"noopener\">How to Use Velcro<\/a><\/p><p><a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-dns-and-dhcp-allocation.html\" target=\"_blank\" rel=\"noopener\">DNS and DHCP Allocation \u2013 Server vs. Firewall<\/a><br \/>\u2014 See\u00a0<a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/www.youtube.com\/watch?v=pylWSsI8vjs&amp;t=13s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"IP Address Allocations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-ip-address-allocations.html\" target=\"_blank\" rel=\"noopener\">IP Address Allocations<\/a>\u00a0(static, dynamic, exceptions, documenting)<\/p><p><a title=\"Router Configurations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-router-and-firewall.html\" target=\"_blank\" rel=\"noopener\">Router Configurations<\/a><\/p><p><a title=\"Labeling Equipment\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-labeling-equipment-etc_23.html\" target=\"_blank\" rel=\"noopener\">Labeling Equipment<\/a><\/p><p><a title=\"Removing Old Information - From Everything\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-removing-old-information.html\" target=\"_blank\" rel=\"noopener\">Removing Old Information \u2013 From Everything<\/a><\/p><p><a title=\"Responding to Viruses\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-responding-to-viruses.html\" target=\"_blank\" rel=\"noopener\">Responding to Viruses<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7feb9e8 e-flex e-con-boxed e-con e-parent\" data-id=\"7feb9e8\" data-element_type=\"container\" id=\"vol-4\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce84dd4 e-con-full e-flex e-con e-child\" data-id=\"ce84dd4\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee9f6b elementor-widget elementor-widget-heading\" data-id=\"eee9f6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Running the Service Department<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89048b5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"89048b5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Skip to:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#service-delivery\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section One: Service Delivery Policies and Procedures<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#monthly-maintenance\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Two: Service Focus: Monthly Maintenance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#bdr\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Section Three: Service Focus: Backups and Disaster Recovery<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46d28c4 e-con-full e-flex e-con e-child\" data-id=\"46d28c4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-534e793 e-flex e-con-boxed e-con e-child\" data-id=\"534e793\" data-element_type=\"container\" id=\"service-delivery\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-beae835 elementor-widget elementor-widget-heading\" data-id=\"beae835\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#530E39;\">Section One<br><\/span>Service Delivery Policies and Procedures<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05b395d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"05b395d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-882b9e6 elementor-widget elementor-widget-text-editor\" data-id=\"882b9e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-first-client-visit.html\" target=\"_blank\" rel=\"noopener\">The First Client Visit<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-guide-to-service-call.html\" target=\"_blank\" rel=\"noopener\">Guide to a Service Call<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/08\/sop-friday-how-do-service-requests-get.html\">How Do Service Requests Get Into Your System?<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-response-times-guarantees.html\" target=\"_blank\" rel=\"noopener\">Response Times \u2013 Guarantees and Delivery<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/08\/sop-friday-ticket-statuses-to-use-and.html\" target=\"_blank\" rel=\"noopener\">Ticket Statuses to Use and When to Use Them<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/08\/sop-friday-setting-job-priorities.html\" target=\"_blank\" rel=\"noopener\">Setting Job Priorities<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-service-ticket-updates.html\" target=\"_blank\" rel=\"noopener\">Service Ticket updates (time estimate, work type, etc.)<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2014\/01\/sop-friday-time-entry-and-note-entry-in.html\" target=\"_blank\" rel=\"noopener\">Time Entry and Note Entry in Service Tickets<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2014\/01\/sop-friday-information-sharing_17.html\" target=\"_blank\" rel=\"noopener\">Information Sharing<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-massaging-service-board.html\" target=\"_blank\" rel=\"noopener\">Massaging the Service Board<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-service-board-backlog.html\" target=\"_blank\" rel=\"noopener\">Service Board Backlog Management<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-daily-monitoring-of-client.html\" target=\"_blank\" rel=\"noopener\">Daily Monitoring of Client Machines<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-patch-management-philosophy.html\" target=\"_blank\" rel=\"noopener\">Patch Management Philosophy and Procedures<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-setting-up-alerts-in-your.html\" target=\"_blank\" rel=\"noopener\">Setting Up Alerts in Your PSA and RMM<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-new-pc-checklists.html\" target=\"_blank\" rel=\"noopener\">New PC Checklists<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-server-down-procedures.html\" target=\"_blank\" rel=\"noopener\">Server Down Procedures<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-third-party-tech-support.html\" target=\"_blank\" rel=\"noopener\">Third Party Tech Support \u2013 Documenting Calls<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-third-party-tech-support.html\" target=\"_blank\" rel=\"noopener\">Third Party Tech Support \u2013 Rules of Engagement<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2014\/01\/sop-friday-document-pouches.html\" target=\"_blank\" rel=\"noopener\">Document Pouches<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dccba4a e-flex e-con-boxed e-con e-child\" data-id=\"dccba4a\" data-element_type=\"container\" id=\"monthly-maintenance\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bbb387 elementor-widget elementor-widget-heading\" data-id=\"6bbb387\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#530E39;\">Section Two<br><\/span>Service Focus: Monthly Maintenance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc8fed elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dfc8fed\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f853a5 elementor-widget elementor-widget-text-editor\" data-id=\"9f853a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<\/strong><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/10\/sop-friday-why-we-do-monthly-maintenance.html\" target=\"_blank\" rel=\"noopener\">Why We Do Monthly Maintenance<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/10\/sop-friday-monthly-maintenance.html\" target=\"_blank\" rel=\"noopener\">Scheduling Monthly Maintenance and On Site Visits<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-checklist-for-major.html\" target=\"_blank\" rel=\"noopener\">Checklist for Major Scheduled Maintenance<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/10\/sop-friday-monthly-maintenance-checklist.html\" target=\"_blank\" rel=\"noopener\">The Monthly Maintenance Checklist<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-monthly-single-checklist.html\" target=\"_blank\" rel=\"noopener\">Monthly Single Checklist<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-outsourcing-monthly-maintenance.html\" target=\"_blank\" rel=\"noopener\">Outsourcing (some) of Your Monthly Maintenance<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbcfbd7 e-flex e-con-boxed e-con e-child\" data-id=\"fbcfbd7\" data-element_type=\"container\" id=\"bdr\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c5f34 elementor-widget elementor-widget-heading\" data-id=\"c5c5f34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"text-transform:uppercase; font-size:1rem;color:#530E39;\">Section Three<br><\/span>Service Focus: Backups and Disaster Recovery<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-460870f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"460870f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5c3bac elementor-widget elementor-widget-text-editor\" data-id=\"e5c3bac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Intro Notes<br \/><\/strong><br \/>Designing a Great Backup Process<\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-documenting-backups.html\" target=\"_blank\" rel=\"noopener\">Documenting Backups<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-backups-part-1-defining-your.html\" target=\"_blank\" rel=\"noopener\">Backups 1: Defining Your Client Backup<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-backups-part-2-backup.html\" target=\"_blank\" rel=\"noopener\">Backups 2: Backup Philosophies and Client Communication<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-backups-part-3-backup.html\" target=\"_blank\" rel=\"noopener\">Backups 3: Backup Monitoring, Testing, and Management<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-backups-part-4-changing.html\" target=\"_blank\" rel=\"noopener\">Backups 4: Changing Technologies<\/a><\/p><p><a href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-disaster-recovery-simple.html\" target=\"_blank\" rel=\"noopener\">Disaster Recovery \u2013 Simple Restores<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e0223a elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"4e0223a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49d3225\" data-id=\"49d3225\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecc581d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ecc581d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INDEX OF SOPs<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058afd4 elementor-widget elementor-widget-text-editor\" data-id=\"058afd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The articles listed below constitute about 65% of the entire series. Additional information and a complete table of contents is available at <a href=\"https:\/\/sop4smb.com\" target=\"_blank\" rel=\"noopener\">www.sop4smb.com<\/a>.<br \/>The Managed Services Operations Manual 4-volume set is available at the <a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual\/\" target=\"_blank\" rel=\"noopener\">Small Biz Thoughts Bookstore<\/a>, <a href=\"http:\/\/www.amazon.com\/Front-Office-Mastery-Administration-Efficiently-ebook\/dp\/B00NN84WXM\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>, and wherever fine books for nerds are sold.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee0144 elementor-widget elementor-widget-text-editor\" data-id=\"cee0144\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<em>Expand each section for links to original blog posts and related videos.<\/em>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9973c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d9973c2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a549d16 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a549d16\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-09ce2ae\" data-id=\"09ce2ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adae500 elementor-widget elementor-widget-heading\" data-id=\"adae500\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volume One: Front Office Mastery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac645a1 elementor-widget elementor-widget-toggle\" data-id=\"ac645a1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1801\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1801\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section One: Employees<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1801\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1801\"><p><strong>Introduction to SOPs for Technical Consultants and MSPs<\/strong><\/p><p><a title=\"Setting Up an MSP Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-setting-up-msp-office.html\" target=\"_blank\" rel=\"noopener\">Setting Up an MSP Office<br \/><\/a>&#8212; See\u00a0<a title=\"Setting Up an MSP Office\" href=\"https:\/\/www.youtube.com\/watch?v=AwwheKNNSJE\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Naming Your Business\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-getting-started-naming-your.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Naming Your Business<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Naming Your Business\" href=\"https:\/\/www.youtube.com\/watch?v=VW1Ol-Rc-7M\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - The Form of Your Business\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-getting-started-form-of-your.html\">Getting Started &#8211; The Form of Your Business<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - The Form of Your Business\" href=\"https:\/\/www.youtube.com\/watch?v=qYAdrR8Ryis\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Cash vs. Accrual Accounting\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-getting-started-cash-vs.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Cash vs. Accrual Accounting<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Cash vs. Accrual Accounting\" href=\"https:\/\/www.youtube.com\/watch?v=IVEN6DUq20o\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Getting Started - Licenses, etc.\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-getting-started-in-business.html\" target=\"_blank\" rel=\"noopener\">Getting Started &#8211; Licenses, etc.<\/a><br \/>&#8212; See\u00a0<a title=\"Getting Started - Licenses, etc.\" href=\"https:\/\/www.youtube.com\/watch?v=dxwEKKuKsg4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"How to Work 8AM to 5PM in I.T. Consulting\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-how-to-work-8am-to-5pm-in-it.html\" target=\"_blank\" rel=\"noopener\">How to Work 8AM to 5PM in I.T. Consulting<\/a><br \/>&#8212; See\u00a0<a title=\"How to Work 8AM to 5PM in I.T. Consulting\" href=\"https:\/\/www.youtube.com\/watch?v=ahvgBR8HhPw\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Keeping Your Standards and Procedures Organized\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-keeping-your-standards-and.html\" target=\"_blank\" rel=\"noopener\">Keeping Your Standards and Procedures Organized<\/a><\/p><p><a title=\"Team Management of SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-team-management-of-sops.html\" target=\"_blank\" rel=\"noopener\">Team Management of SOPs<\/a><\/p><p><a title=\"Making Exceptions to SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-making-exceptions-to-sops.html\" target=\"_blank\" rel=\"noopener\">Making Exceptions to SOPs<\/a><br \/>&#8212; See\u00a0<a title=\"Making Exceptions to SOPs\" href=\"https:\/\/www.youtube.com\/watch?v=mWQVhGMAZ5Y\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Rules for Working at Home\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-rules-for-working-at-home.html\" target=\"_blank\" rel=\"noopener\">Rules for Working at Home<\/a><\/p><p><a title=\"Phone Etiquette and Procedures\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-phone-etiquette-and.html\" target=\"_blank\" rel=\"noopener\">Phone Etiquette and Procedures<\/a><\/p><p><a title=\"Phone Procedures 1 - Philosophy and General Rules\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-phone-procedures-1.html\" target=\"_blank\" rel=\"noopener\">Phone Procedures 1 &#8211; Philosophy and General Rules<\/a><\/p><p><a title=\"Phone Procedures 2 - How Much Interruption is Okay?\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-how-much-interruption-is.html\" target=\"_blank\" rel=\"noopener\">Phone Procedures 2 &#8211; How Much Interruption is Okay?<\/a><\/p><p><a title=\"Business Cards . . . All the Details\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-business-cards-all-details.html\" target=\"_blank\" rel=\"noopener\">Business Cards . . . All the Details<\/a><\/p><p><a title=\"Signing Service Agreements\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-signing-service-agreements.html\" target=\"_blank\" rel=\"noopener\">Signing Service Agreements<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1802\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1802\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Two: Finance<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1802\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1802\"><p><strong>The Central Role of Finance<\/strong><\/p><p><a title=\"Building a Business Plan for Your I.T. Company\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-building-business-plan-for.html\" target=\"_blank\" rel=\"noopener\">Building a Business Plan for Your I.T. Company<\/a><br \/>&#8212; See\u00a0<a title=\"Building a Business Plan for Your I.T. Company\" href=\"https:\/\/www.youtube.com\/watch?v=p4C55gdZcHE\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Billing Procedures and Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-billing-procedures-and.html\" target=\"_blank\" rel=\"noopener\">Billing Procedures and Policies<\/a><\/p><p><a title=\"Cash Flow: Getting Paid in Advance\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-cash-flow-getting-paid-in.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Getting Paid in Advance<\/a><br \/>&#8212; See\u00a0<a title=\"Cash Flow: Getting Paid in Advance\" href=\"https:\/\/www.youtube.com\/watch?v=itLhGLOBZpQ\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Collection Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-collection-policies.html\" target=\"_blank\" rel=\"noopener\">Collection Policies<\/a><br \/>&#8212; See\u00a0<a title=\"Collection Policies\" href=\"https:\/\/www.youtube.com\/watch?v=SPvxTjt4rbo\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Cash Flow: Dealing with Late Payments\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-cash-flow-dealing-with-late.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Dealing with Late Payments<\/a><\/p><p><a title=\"The Managed Services Grid\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/SOP-Managed-Services-Grid.html\" target=\"_blank\" rel=\"noopener\">The Managed Services Grid<\/a><\/p><p><a title=\"Invoice Review and Processing\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-invoice-review-and-processing.html\" target=\"_blank\" rel=\"noopener\">Invoice Review and Processing<\/a><\/p><p><a title=\"Cash Flow: Weekly Procedure\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-cash-flow-weekly-procedure.html\" target=\"_blank\" rel=\"noopener\">Cash Flow: Weekly Procedure<\/a><br \/>&#8212; See\u00a0<a title=\"Cash Flow: Weekly Procedure\" href=\"https:\/\/www.youtube.com\/watch?v=E-wllBoF6gM\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hourly vs. Salaried Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/08\/sop-friday-hourly-vs-salaried-employees.html\" target=\"_blank\" rel=\"noopener\">Hourly vs. Salaried Employees<\/a><\/p><p><a title=\"Running Regular Financial Reports\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-running-regular-financial.html\" target=\"_blank\" rel=\"noopener\">Running Regular Financial Reports<\/a><\/p><p><a title=\"Choosing Pay Dates\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-choosing-pay-dates.html\">Choosing Pay Dates<\/a><br \/>&#8212; See\u00a0<a title=\"Choosing Pay Dates\" href=\"https:\/\/www.youtube.com\/watch?v=bU4yGyUqrH8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Vendor Management and Coordination\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-vendor-management-and.html\" target=\"_blank\" rel=\"noopener\">Vendor Management and Coordination<\/a><\/p><p><a title=\"Vendor\/Distributor Record Keeping\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-vendordistributor-record.html\" target=\"_blank\" rel=\"noopener\">Vendor\/Distributor Record Keeping<\/a><\/p><p><a title=\"Inventory Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/09\/sop-friday-inventory-management.html\" target=\"_blank\" rel=\"noopener\">Inventory Management<\/a><br \/>&#8212; See\u00a0<a title=\"Inventory Management\" href=\"https:\/\/www.youtube.com\/watch?v=WtJqFQfgork\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Is This a Profitable Hour?\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-is-this-profitable-hour.html\" target=\"_blank\" rel=\"noopener\">Is This a Profitable Hour?<\/a><\/p><p><a title=\"Financial Goals: More than Revenue Targets\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-financial-goals-more-than.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: More than Revenue Targets<\/a><\/p><p><a title=\"Financial Goals: Realistic Revenue Projections\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-financial-goals-realistic.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: Realistic Revenue Projections<\/a><\/p><p><a title=\"Financial Goals: Getting Started\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-financial-goals-basics.html\" target=\"_blank\" rel=\"noopener\">Financial Goals: Getting Started<\/a><\/p><p><a title=\"How to Track Credit Card AutoPayments\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/03\/sop-friday-how-to-track-credit-card.html\" target=\"_blank\" rel=\"noopener\">How to Track Credit Card AutoPayments<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1803\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1803\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Three: Sales, Marketing & Client Management<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1803\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1803\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Defining Your Company to Clients and Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-defining-your-company-to.html\" target=\"_blank\" rel=\"noopener\">Defining Your Company to Clients and Employees<\/a><br \/>&#8212; See\u00a0<a title=\"Defining Your Company to Clients and Employees\" href=\"https:\/\/www.youtube.com\/watch?v=rm1SHCEFq4c&amp;t=4s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Quarterly Roadmap Meetings\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-quarterly-roadmap-meetings.html\" target=\"_blank\" rel=\"noopener\">Quarterly Roadmap Meetings<\/a><br \/>&#8212; See\u00a0<a title=\"Quarterly Roadmap Meetings\" href=\"https:\/\/www.youtube.com\/watch?v=b7ejd35XzcQ\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Helping Clients with Audits - Security and Insurance\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-helping-clients-with-audits.html\" target=\"_blank\" rel=\"noopener\">Helping Clients with Audits &#8211; Security and Insurance<\/a><\/p><p><a title=\"Celebrate Anniversaries (Employees and Clients)\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-celebrate-anniversaries-and.html\" target=\"_blank\" rel=\"noopener\">Celebrate Anniversaries (Employees and Clients)<\/a><\/p><p><a title=\"Sales Tickets and Sales Queues\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-sales-tickets-and-sales.html\" target=\"_blank\" rel=\"noopener\">Sales Tickets and Sales Queues<\/a><\/p><p><a title=\"Trip Charges\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-trip-charges-and-on-site.html\" target=\"_blank\" rel=\"noopener\">Trip Charges<\/a><\/p><p><a title=\"Sales Scripts\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-sales-scripts.html\" target=\"_blank\" rel=\"noopener\">Sales Scripts<\/a><br \/>&#8212; See\u00a0<a title=\"Sales Scripts\" href=\"https:\/\/www.youtube.com\/watch?v=iYnG7Ev-4PI\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Clients Who Abuse the Phones\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-clients-who-abuse-phones.html\" target=\"_blank\" rel=\"noopener\">Clients Who Abuse the Phones<\/a><\/p><p><a title=\"Removing a Client from Managed Services\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-removing-client-from-managed.html\" target=\"_blank\" rel=\"noopener\">Removing a Client from Managed Services<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d15239a\" data-id=\"d15239a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f6d5c2 elementor-widget elementor-widget-heading\" data-id=\"6f6d5c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volume Two: Employees and Internal Processes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275bc33 elementor-widget elementor-widget-toggle\" data-id=\"275bc33\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4121\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4121\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section One: Employees<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4121\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4121\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Employee Handbook\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-employee-handbook.html\" target=\"_blank\" rel=\"noopener\">Employee Handbook<\/a><br \/>&#8212; See\u00a0<a title=\"Employee Handbook\" href=\"https:\/\/www.youtube.com\/watch?v=o_MMuTg-D1M&amp;t=45s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hiring Your First Employee\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-hiring-your-first-employee.html\" target=\"_blank\" rel=\"noopener\">Hiring Your First Employee<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring Your First Employee\" href=\"https:\/\/www.youtube.com\/watch?v=fdK4RWqXyqI\" target=\"_blank\" rel=\"noopener\">Related Video<\/a>\u00a0<br \/>&#8212; and\u00a0<a title=\"Hiring Your First Employee\" href=\"https:\/\/www.youtube.com\/watch?v=WGuJctNq_Qw\" target=\"_blank\" rel=\"noopener\">Another One<\/a><\/p><p><a title=\"Hiring vs. Outsourcing\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-hiring-vs-outsourcing.html\" target=\"_blank\" rel=\"noopener\">Hiring vs. Outsourcing<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring vs. Outsourcing\" href=\"https:\/\/www.youtube.com\/watch?v=LWeK-4evqr4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hiring Process\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-hiring-process.html\" target=\"_blank\" rel=\"noopener\">Hiring Process<\/a><br \/>&#8212; See\u00a0<a title=\"Hiring Process\" href=\"https:\/\/www.youtube.com\/watch?v=a9hX-_5o81Y\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Employee On-Boarding\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/12\/sop-friday-employee-on-boarding.html\" target=\"_blank\" rel=\"noopener\">Employee On-Boarding<\/a><br \/>&#8212; See\u00a0<a title=\"Employee On-Boarding\" href=\"https:\/\/www.youtube.com\/watch?v=5zEjSxyDHt4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Front Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-front-office-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Front Office<\/a><br \/>&#8212; See\u00a0<a title=\"Front Office Responsibilities\" href=\"https:\/\/www.youtube.com\/watch?v=fd1NbSqpPWw\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Service Manager\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-service-manager-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Service Manager<\/a><br \/>&#8212; See\u00a0<a title=\"Service Manager Roles\" href=\"https:\/\/www.youtube.com\/watch?v=5cUSnVZHRU4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Roles and Responsibilities - Technician\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-technician-roles-and.html\" target=\"_blank\" rel=\"noopener\">Roles and Responsibilities &#8211; Technician<\/a><\/p><p><a title=\"DiSC Personality Profiles\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/10\/sop-friday-disc-profiles.html\" target=\"_blank\" rel=\"noopener\">DiSC Personality Profiles<\/a><br \/>&#8212; See\u00a0<a title=\"DISC profiles\" href=\"https:\/\/www.youtube.com\/watch?v=DyIXlZ_OrHg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Honesty, Integrity, and Teamwork\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/01\/sop-friday-honesty-integrity-and.html\" target=\"_blank\" rel=\"noopener\">Honesty, Integrity, and Teamwork<\/a><br \/>&#8212; See\u00a0<a title=\"Honesty, Integrity, and Teamwork\" href=\"https:\/\/www.youtube.com\/watch?v=eU-4N7NbGH4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Basic Customer Service Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-basic-customer-service.html\" target=\"_blank\" rel=\"noopener\">Basic Customer Service Training<\/a><\/p><p><a title=\"Employee Review Procedure (Quarterly or Annual)\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-employee-review-procedure.html\" target=\"_blank\" rel=\"noopener\">Employee Review Procedure (Quarterly or Annual)<\/a><br \/>&#8212; See\u00a0<a title=\"Employee Review Procedure (Quarterly or Annual)\" href=\"https:\/\/www.youtube.com\/watch?v=q7ZoDOo3nic\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"http:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-layoffs-and-downsizing.html\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/11\/sop-friday-layoffs-and-downsizing.html\" target=\"_blank\" rel=\"noopener\">Layoffs and Downsizing<\/a><br \/>&#8212; See\u00a0<a title=\"Layoffs and Firing\" href=\"https:\/\/www.youtube.com\/watch?v=XI1K_A8GzvM\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Firing Process\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-firing-process.html\" target=\"_blank\" rel=\"noopener\">Firing Process<\/a><br \/>&#8212; See\u00a0<a title=\"Firing Process\" href=\"https:\/\/www.youtube.com\/watch?v=oEhR7ZFAHYI\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Time Sheet Submission and Approval\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-time-sheet-submission-and.html\" target=\"_blank\" rel=\"noopener\">Time Sheet Submission and Approval<\/a><br \/>&#8212; See\u00a0<a title=\"Time Sheet Submission and Approval\" href=\"https:\/\/www.youtube.com\/watch?v=BMQZNuvtU0A\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Employee Expense Reports\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-employee-expense-reports.html\" target=\"_blank\" rel=\"noopener\">Employee Expense Reports<\/a><br \/>&#8212; See\u00a0<a title=\"Expense Reports\" href=\"https:\/\/www.youtube.com\/watch?v=XXxQusn7Fq4\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Healthcare and Other Benefits\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-healthcare-and-other-benefits.html\" target=\"_blank\" rel=\"noopener\">Healthcare and Other Benefits<\/a><\/p><p><a title=\"Paid Time Off \/ Paid Holidays\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/02\/sop-friday-paid-time-off-paid-holidays.html\" target=\"_blank\" rel=\"noopener\">Paid Time Off \/ Paid Holidays<\/a><br \/>&#8212; See\u00a0<a title=\"Holidays\" href=\"https:\/\/www.youtube.com\/watch?v=S5g2t-whHk8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Travel Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-travel-policies.html\" target=\"_blank\" rel=\"noopener\">Travel Policies<\/a><br \/>&#8212; See\u00a0<a title=\"Travel Policies\" href=\"https:\/\/www.youtube.com\/watch?v=mGp3Re7eiYU\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Casual Fridays (and Dress Codes Generally)\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-casual-fridays-and-dress.html\" target=\"_blank\" rel=\"noopener\">Casual Fridays (and Dress Codes Generally)<\/a><\/p><p>Dealing with Unfaithful Employees<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4122\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4122\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Two: Miscellaneous Policies & Procedures<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4122\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4122\"><p><strong>Intro Note<\/strong><\/p><p><a title=\"Organizing Your Company Files and Folders\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/10\/sop-friday-organizing-your-company.html\" target=\"_blank\" rel=\"noopener\">Organizing Your Company Files and Folders<\/a><\/p><p><a title=\"The !Tech Directory\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-tech-directory.html\" target=\"_blank\" rel=\"noopener\">The !Tech Directory<\/a><\/p><p><a title=\"Naming Your Processes and Procedures\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/06\/sop-friday-naming-your-processes-and.html\" target=\"_blank\" rel=\"noopener\">Naming Your Processes and Procedures<\/a><\/p><p><a title=\"Date formats\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-date-formats.html\" target=\"_blank\" rel=\"noopener\">Date formats<\/a><\/p><p><a title=\"Managing Temporary Files\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/05\/sop-friday-managing-temporary-files.html\" target=\"_blank\" rel=\"noopener\">Managing Temporary Files<\/a><\/p><p><a title=\"Do Billable Work First?\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-should-you-do-billable-work.html\" target=\"_blank\" rel=\"noopener\">Do Billable Work First?<\/a><\/p><p><a title=\"Prudent Password Policies\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-prudent-password-policies.html\" target=\"_blank\" rel=\"noopener\">Prudent Password Policies<\/a><\/p><p><a title=\"Voicemail Passwords, etc.\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-voicemail-passwords-etc.html\" target=\"_blank\" rel=\"noopener\">Voicemail Passwords, etc.<\/a><\/p><p><a title=\"Mobile Device Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-mobile-device-management.html\" target=\"_blank\" rel=\"noopener\">Mobile Device Management<\/a><\/p><p><a title=\"BYOD - Bring Your Own Destruction\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/BYOD-Bring-Your-Own-Destruction.html\" target=\"_blank\" rel=\"noopener\">BYOD &#8211; Bring Your Own Destruction<\/a><\/p><p><a title=\"Using a White Board\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-using-white-board.html\" target=\"_blank\" rel=\"noopener\">Using a White Board<\/a><\/p><p><a title=\"Shredding\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-shredding.html\" target=\"_blank\" rel=\"noopener\">Shredding<\/a><\/p><p><a title=\"End of Year SOPs\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-end-of-year-sops.html\" target=\"_blank\" rel=\"noopener\">End of Year SOPs<\/a><\/p><p><a title=\"Next Year's Holiday and Pay Schedule\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/12\/sop-friday-next-years-holiday-and-pay.html\" target=\"_blank\" rel=\"noopener\">Next Year&#8217;s Holiday and Pay Schedule<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-230ebad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"230ebad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a260a54\" data-id=\"a260a54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ee8159 elementor-widget elementor-widget-heading\" data-id=\"4ee8159\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volume Three: Running the Service Department<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ecb10 elementor-widget elementor-widget-toggle\" data-id=\"68ecb10\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section One: Policies and Philosophies<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1101\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-naming-conventions-for.html\" target=\"_blank\" rel=\"noopener\">Naming Conventions for Machines and Servers<\/a><br \/>&#8212; See\u00a0<a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/www.youtube.com\/watch?v=hMWc40CTFR8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-schedules-and-timelines-for.html\" target=\"_blank\" rel=\"noopener\">Schedules and Timelines for Running Your Company<\/a><br \/>&#8212; See\u00a0<a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/www.youtube.com\/watch?v=_cOXlfuT0_k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Working in Real Time\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-working-in-real-time.html\" target=\"_blank\" rel=\"noopener\">Working in Real Time<\/a><br \/>&#8212; See\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=_R-LnxFEHuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a>\u00a0<br \/>&#8212; And\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=sp8Cr0y71mg\" target=\"_blank\" rel=\"noopener\">Another One<\/a><\/p><p><a title=\"Used Equipment and Warranties\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-used-equipment-and.html\" target=\"_blank\" rel=\"noopener\">Used Equipment and Warranties<\/a><br \/>&#8212; See\u00a0<a title=\"Used Equipment and Warranties\" href=\"https:\/\/www.youtube.com\/watch?v=9voeYXVeG7k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-hardware-replacement-and.html\" target=\"_blank\" rel=\"noopener\">Hardware Replacement and Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=cA-eMJf_d7U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Software Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-software-upgrade-policy.html\" target=\"_blank\" rel=\"noopener\">Software Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Software Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=myY6bj6Aafg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Nuking and Paving\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-nuking-and-paving.html\" target=\"_blank\" rel=\"noopener\">Nuking and Paving<\/a><br \/>&#8212; See\u00a0<a title=\"Nuking and Paving\" href=\"https:\/\/www.youtube.com\/watch?v=L7-hyRpLYP0\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"After Hours Work\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-after-hours-work.html\" target=\"_blank\" rel=\"noopener\">After Hours Work<\/a><br \/>&#8212; See\u00a0<a title=\"After Hours Work\" href=\"https:\/\/www.youtube.com\/watch?v=_dQIeu-RVrY\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"On Call and Night Staff\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-on-call-and-night-staff.html\" target=\"_blank\" rel=\"noopener\">On Call and Night Staff<\/a><br \/>&#8212; See\u00a0<a title=\"On Call at Night\" href=\"https:\/\/www.youtube.com\/watch?v=MP-PLzekW5c\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-managing-internal.html\" target=\"_blank\" rel=\"noopener\">Managing Internal Administrative Tasks<\/a><br \/>&#8212; See\u00a0<a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/www.youtube.com\/watch?v=bN4e53u32ZA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Assign Techs or Rotate Them?\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-assign-techs-or-rotate-them.html\" target=\"_blank\" rel=\"noopener\">Assign Techs or Rotate Them?<\/a><br \/>&#8212; See\u00a0<a title=\"Assign Techs or Rotate\" href=\"https:\/\/www.youtube.com\/watch?v=J17kUDHBVJg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Approved Tools\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-approved-tools.html\" target=\"_blank\" rel=\"noopener\">Approved Tools<\/a><br \/>&#8212; See\u00a0<a title=\"Approved Tools\" href=\"https:\/\/youtu.be\/lVn37zNXrtA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"SOP: Do Not Exclude Yourself from The Rules\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/03\/sop-friday-do-not-exclude-yourself-from.html\" target=\"_blank\" rel=\"noopener\">Do Not Exclude Yourself from the Rules<\/a><br \/>&#8212; See\u00a0<a title=\"Follow Your Own Rules\" href=\"https:\/\/youtu.be\/LrgC5UPdS5U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"When Processes and Policies Become Obsolete\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-when-policies-and-procedures.html\" target=\"_blank\" rel=\"noopener\">When Processes and Policies Become Obsolete<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Two: Employees in the Tech Department<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1102\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Technician Daily Time Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-2012-05-18-technician-time.html\" target=\"_blank\" rel=\"noopener\">Technician Daily Time Management<\/a>&#8212; includes daily work flow<\/p><p><a title=\"Time Tracking for Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-time-tracking-for-employees.html\" target=\"_blank\" rel=\"noopener\">Time Tracking for Employees<\/a><\/p><p><a title=\"The Tech on Call for The Day\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-tech-on-call-for-day.html\" target=\"_blank\" rel=\"noopener\">The Tech on Call for The Day<\/a>\u00a0&#8211; Managing Daily Workflow<\/p><p><a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-how-to-maximize-billability.html\" target=\"_blank\" rel=\"noopener\">How to Maximize Billability of Technicians<\/a><br \/>&#8212; See\u00a0<a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/www.youtube.com\/watch?v=EsMJztbaGuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Email Rules and Etiquette for the Consultant\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-email-rules-and-etiquette.html\" target=\"_blank\" rel=\"noopener\">Email Rules and Etiquette for the Consultant<\/a><\/p><p><a title=\"Technician Supplies -- The \" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-technician-supplies-scary.html\" target=\"_blank\" rel=\"noopener\">Technician Supplies &#8212; The &#8220;Scary Box&#8221;<\/a><\/p><p><a title=\"Final Friday Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-final-friday-training.html\" target=\"_blank\" rel=\"noopener\">Final Friday Training<\/a><br \/>&#8212; See\u00a0<a title=\"Final Friday Training\" href=\"https:\/\/youtu.be\/R2iq_85twBk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Three: Client Management<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1103\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Setting Up a New Managed Service Client\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-setting-up-new-managed.html\" target=\"_blank\" rel=\"noopener\">Setting Up a New Managed Service Client<\/a>\u00a0(Checklist)<\/p><p><a title=\"Client Personnel Changes: New User Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes-new.html\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: New User Checklist<\/a><\/p><p><a title=\"Client Personnel Changes: Employee Departure Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes.html\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: Employee Departure Checklist<\/a><\/p><p><a title=\"Activating and Registering Client Software and Hardware\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-activating-and-registering.html\" target=\"_blank\" rel=\"noopener\">Activating and Registering Client Software and Hardware<\/a><\/p><p><a title=\"Local Docs versus Server \/ My Docs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-local-docs-my-docs-and.html\" target=\"_blank\" rel=\"noopener\">Local Docs versus Server \/ My Docs<\/a><\/p><p><a title=\"Moving a Client Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-moving-client-office.html\" target=\"_blank\" rel=\"noopener\">Moving a Client Office<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Three: Practical How-To Examples<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1104\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Troubleshooting Guidelines\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-troubleshooting-guidelines.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting Guidelines<\/a><\/p><p><a title=\"Troubleshooting and Repair Logs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-troubleshooting-and-repair.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting and Repair Logs<\/a><\/p><p><a title=\"HIPAA Part One - Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-hipaa-part-one-training.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part One &#8211; Training<\/a><\/p><p><a title=\"HIPAA Part Two - Compliance\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-two-compliance.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Two &#8211; Compliance<\/a><\/p><p><a title=\"HIPAA Part Three - Documentation\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-three.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Three &#8211; Documentation<\/a><\/p><p><a title=\"Adding a New Machine to Managed Services\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-adding-new-machine-to.html\" target=\"_blank\" rel=\"noopener\">Adding a New Machine to Managed Services<\/a><\/p><p><a title=\"How to Use Velcro\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-how-to-use-velcro.html\" target=\"_blank\" rel=\"noopener\">How to Use Velcro<\/a><\/p><p><a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-dns-and-dhcp-allocation.html\" target=\"_blank\" rel=\"noopener\">DNS and DHCP Allocation &#8211; Server vs. Firewall<\/a><br \/>&#8212; See\u00a0<a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/www.youtube.com\/watch?v=pylWSsI8vjs&amp;t=13s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"IP Address Allocations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-ip-address-allocations.html\" target=\"_blank\" rel=\"noopener\">IP Address Allocations<\/a>\u00a0(static, dynamic, exceptions, documenting)<\/p><p><a title=\"Router Configurations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-router-and-firewall.html\" target=\"_blank\" rel=\"noopener\">Router Configurations<\/a><\/p><p><a title=\"Labeling Equipment\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-labeling-equipment-etc_23.html\" target=\"_blank\" rel=\"noopener\">Labeling Equipment<\/a><\/p><p><a title=\"Removing Old Information - From Everything\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-removing-old-information.html\" target=\"_blank\" rel=\"noopener\">Removing Old Information &#8211; From Everything<\/a><\/p><p><a title=\"Responding to Viruses\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-responding-to-viruses.html\" target=\"_blank\" rel=\"noopener\">Responding to Viruses<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ea37f5\" data-id=\"8ea37f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aaccfa9 elementor-widget elementor-widget-heading\" data-id=\"aaccfa9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volume Four: Support and Service Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c5032d elementor-widget elementor-widget-toggle\" data-id=\"4c5032d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section One: Policies and Philosophies<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8001\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/11\/sop-friday-naming-conventions-for.html\" target=\"_blank\" rel=\"noopener\">Naming Conventions for Machines and Servers<\/a><br \/>&#8212; See\u00a0<a title=\"Naming Conventions for Machines and Servers\" href=\"https:\/\/www.youtube.com\/watch?v=hMWc40CTFR8\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/03\/sop-friday-schedules-and-timelines-for.html\" target=\"_blank\" rel=\"noopener\">Schedules and Timelines for Running Your Company<\/a><br \/>&#8212; See\u00a0<a title=\"Schedules and Timelines for Running Your Company\" href=\"https:\/\/www.youtube.com\/watch?v=_cOXlfuT0_k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Working in Real Time\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/05\/sop-friday-working-in-real-time.html\" target=\"_blank\" rel=\"noopener\">Working in Real Time<\/a><br \/>&#8212; See\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=_R-LnxFEHuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a>\u00a0<br \/>&#8212; And\u00a0<a title=\"Working in Real Time\" href=\"https:\/\/www.youtube.com\/watch?v=sp8Cr0y71mg\" target=\"_blank\" rel=\"noopener\">Another One<\/a><\/p><p><a title=\"Used Equipment and Warranties\" href=\"https:\/\/web.archive.org\/web\/20191207214233\/http:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-used-equipment-and.html\" target=\"sop\">Used Equipment and Warranties<\/a><br \/>&#8212; See\u00a0<a title=\"Used Equipment and Warranties\" href=\"https:\/\/www.youtube.com\/watch?v=9voeYXVeG7k\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-hardware-replacement-and.html\" target=\"_blank\" rel=\"noopener\">Hardware Replacement and Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Hardware Replacement and Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=cA-eMJf_d7U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Software Upgrade Policy\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/01\/sop-friday-software-upgrade-policy.html\" target=\"_blank\" rel=\"noopener\">Software Upgrade Policy<\/a><br \/>&#8212; See\u00a0<a title=\"Software Upgrade Policy\" href=\"https:\/\/www.youtube.com\/watch?v=myY6bj6Aafg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Nuking and Paving\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-nuking-and-paving.html\" target=\"_blank\" rel=\"noopener\">Nuking and Paving<\/a><br \/>&#8212; See\u00a0<a title=\"Nuking and Paving\" href=\"https:\/\/www.youtube.com\/watch?v=L7-hyRpLYP0\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"After Hours Work\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-after-hours-work.html\" target=\"_blank\" rel=\"noopener\">After Hours Work<\/a><br \/>&#8212; See\u00a0<a title=\"After Hours Work\" href=\"https:\/\/www.youtube.com\/watch?v=_dQIeu-RVrY\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"On Call and Night Staff\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-on-call-and-night-staff.html\" target=\"_blank\" rel=\"noopener\">On Call and Night Staff<\/a><br \/>&#8212; See\u00a0<a title=\"On Call at Night\" href=\"https:\/\/www.youtube.com\/watch?v=MP-PLzekW5c\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-managing-internal.html\" target=\"_blank\" rel=\"noopener\">Managing Internal Administrative Tasks<\/a><br \/>&#8212; See\u00a0<a title=\"Managing Internal Administrative Tasks\" href=\"https:\/\/www.youtube.com\/watch?v=bN4e53u32ZA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Assign Techs or Rotate Them?\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-assign-techs-or-rotate-them.html\" target=\"_blank\" rel=\"noopener\">Assign Techs or Rotate Them?<\/a><br \/>&#8212; See\u00a0<a title=\"Assign Techs or Rotate\" href=\"https:\/\/www.youtube.com\/watch?v=J17kUDHBVJg\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Approved Tools\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/06\/sop-friday-approved-tools.html\" target=\"_blank\" rel=\"noopener\">Approved Tools<\/a><br \/>&#8212; See\u00a0<a title=\"Approved Tools\" href=\"https:\/\/youtu.be\/lVn37zNXrtA\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"SOP: Do Not Exclude Yourself from The Rules\" href=\"https:\/\/blog.smallbizthoughts.com\/2014\/03\/sop-friday-do-not-exclude-yourself-from.html\" target=\"_blank\" rel=\"noopener\">Do Not Exclude Yourself from the Rules<\/a><br \/>&#8212; See\u00a0<a title=\"Follow Your Own Rules\" href=\"https:\/\/youtu.be\/LrgC5UPdS5U\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"When Processes and Policies Become Obsolete\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-when-policies-and-procedures.html\" target=\"_blank\" rel=\"noopener\">When Processes and Policies Become Obsolete<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Two: Employees in the Tech Department<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8002\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Technician Daily Time Management\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/05\/sop-friday-2012-05-18-technician-time.html\" target=\"_blank\" rel=\"noopener\">Technician Daily Time Management<\/a>&#8212; includes daily work flow<\/p><p><a title=\"Time Tracking for Employees\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/10\/sop-friday-time-tracking-for-employees.html\" target=\"_blank\" rel=\"noopener\">Time Tracking for Employees<\/a><\/p><p><a title=\"The Tech on Call for The Day\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/08\/sop-friday-tech-on-call-for-day.html\" target=\"_blank\" rel=\"noopener\">The Tech on Call for The Day<\/a>\u00a0&#8211; Managing Daily Workflow<\/p><p><a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/01\/sop-friday-how-to-maximize-billability.html\" target=\"_blank\" rel=\"noopener\">How to Maximize Billability of Technicians<\/a><br \/>&#8212; See\u00a0<a title=\"How to Maximize Billability of Technicians\" href=\"https:\/\/www.youtube.com\/watch?v=EsMJztbaGuk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"Email Rules and Etiquette for the Consultant\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/02\/sop-friday-email-rules-and-etiquette.html\" target=\"_blank\" rel=\"noopener\">Email Rules and Etiquette for the Consultant<\/a><\/p><p><a title=\"Technician Supplies -- The \" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-technician-supplies-scary.html\" target=\"_blank\" rel=\"noopener\">Technician Supplies &#8212; The &#8220;Scary Box&#8221;<\/a><\/p><p><a title=\"Final Friday Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-final-friday-training.html\" target=\"_blank\" rel=\"noopener\">Final Friday Training<\/a><br \/>&#8212; See\u00a0<a title=\"Final Friday Training\" href=\"https:\/\/youtu.be\/R2iq_85twBk\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Three: Client Management<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8003\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Setting Up a New Managed Service Client\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/04\/sop-friday-setting-up-new-managed.html\" target=\"_blank\" rel=\"noopener\">Setting Up a New Managed Service Client<\/a>\u00a0(Checklist)<\/p><p><a title=\"Client Personnel Changes: New User Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes-new.html\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: New User Checklist<\/a><\/p><p><a title=\"Client Personnel Changes: Employee Departure Checklist\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/09\/sop-friday-client-personnel-changes.html\" target=\"_blank\" rel=\"noopener\">Client Personnel Changes: Employee Departure Checklist<\/a><\/p><p><a title=\"Activating and Registering Client Software and Hardware\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/12\/sop-friday-activating-and-registering.html\" target=\"_blank\" rel=\"noopener\">Activating and Registering Client Software and Hardware<\/a><\/p><p><a title=\"Local Docs versus Server \/ My Docs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-local-docs-my-docs-and.html\" target=\"_blank\" rel=\"noopener\">Local Docs versus Server \/ My Docs<\/a><\/p><p><a title=\"Moving a Client Office\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/04\/sop-friday-moving-client-office.html\" target=\"_blank\" rel=\"noopener\">Moving a Client Office<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Section Three: Practical How-To Examples<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8004\"><p><strong>Intro Notes<\/strong><\/p><p><a title=\"Troubleshooting Guidelines\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/06\/sop-friday-troubleshooting-guidelines.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting Guidelines<\/a><\/p><p><a title=\"Troubleshooting and Repair Logs\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-troubleshooting-and-repair.html\" target=\"_blank\" rel=\"noopener\">Troubleshooting and Repair Logs<\/a><\/p><p><a title=\"HIPAA Part One - Training\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/07\/sop-friday-hipaa-part-one-training.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part One &#8211; Training<\/a><\/p><p><a title=\"HIPAA Part Two - Compliance\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-two-compliance.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Two &#8211; Compliance<\/a><\/p><p><a title=\"HIPAA Part Three - Documentation\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/08\/sop-friday-hipaa-part-three.html\" target=\"_blank\" rel=\"noopener\">HIPAA Part Three &#8211; Documentation<\/a><\/p><p><a title=\"Adding a New Machine to Managed Services\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/07\/sop-friday-adding-new-machine-to.html\" target=\"_blank\" rel=\"noopener\">Adding a New Machine to Managed Services<\/a><\/p><p><a title=\"How to Use Velcro\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/02\/sop-friday-how-to-use-velcro.html\" target=\"_blank\" rel=\"noopener\">How to Use Velcro<\/a><\/p><p><a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-dns-and-dhcp-allocation.html\" target=\"_blank\" rel=\"noopener\">DNS and DHCP Allocation &#8211; Server vs. Firewall<\/a><br \/>&#8212; See\u00a0<a title=\"DNS and DHCP Allocation - Server vs. Firewall\" href=\"https:\/\/www.youtube.com\/watch?v=pylWSsI8vjs&amp;t=13s\" target=\"_blank\" rel=\"noopener\">Related Video<\/a><\/p><p><a title=\"IP Address Allocations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/09\/sop-friday-ip-address-allocations.html\" target=\"_blank\" rel=\"noopener\">IP Address Allocations<\/a>\u00a0(static, dynamic, exceptions, documenting)<\/p><p><a title=\"Router Configurations\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-router-and-firewall.html\" target=\"_blank\" rel=\"noopener\">Router Configurations<\/a><\/p><p><a title=\"Labeling Equipment\" href=\"https:\/\/blog.smallbizthoughts.com\/2012\/11\/sop-friday-labeling-equipment-etc_23.html\">Labeling Equipment<\/a><\/p><p><a title=\"Removing Old Information - From Everything\" href=\"https:\/\/blog.smallbizthoughts.com\/2013\/03\/sop-friday-removing-old-information.html\" target=\"_blank\" rel=\"noopener\">Removing Old Information &#8211; From Everything<\/a><\/p><p><a title=\"Responding to Viruses\" href=\"https:\/\/blog.smallbizthoughts.com\/2011\/07\/sop-friday-responding-to-viruses.html\" target=\"_blank\" rel=\"noopener\">Responding to Viruses<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f183dc elementor-section-content-middle elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2f183dc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49fa4d7\" data-id=\"49fa4d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f930c3 elementor-widget elementor-widget-menu-anchor\" data-id=\"6f930c3\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\nbody.elementor-page .elementor-widget-menu-anchor{margin-bottom:0}<\/style>\t\t<div class=\"elementor-menu-anchor\" id=\"videos\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0eb75a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c0eb75a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ALL SOP VIDEOS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8d4dce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d8d4dce\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6b2c995 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6b2c995\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b9a163f\" data-id=\"b9a163f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-344cafc elementor-widget elementor-widget-shortcode\" data-id=\"344cafc\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"epyt-gallery\" data-currpage=\"1\" id=\"epyt_gallery_58041\"><div class=\"epyt-video-wrapper\"><iframe  id=\"_ytid_50980\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\" src=\"https:\/\/www.youtube.com\/embed\/SdAQg0EIiiA?enablejsapi=1&origin=https:\/\/smallbizthoughts.com&autoplay=0&cc_load_policy=1&cc_lang_pref=&iv_load_policy=1&loop=0&modestbranding=1&rel=1&fs=1&playsinline=0&autohide=2&theme=dark&color=red&controls=1&\" class=\"__youtube_prefs__  no-lazyload\" data-vol=\"0\"  title=\"YouTube player\"  data-epytgalleryid=\"epyt_gallery_58041\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/div><div class=\"epyt-gallery-subscribe\"><a target=\"_blank\" class=\"epyt-gallery-subbutton\" href=\"https:\/\/www.youtube.com\/watch?sub_confirmation=1\"><img decoding=\"async\" alt=\"subscribe\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/play-subscribe.png\" \/>Subscribe to my channel<\/a><\/div><div class=\"epyt-gallery-list\"><div class=\"epyt-pagination \"><div tabindex=\"0\" role=\"button\" class=\"epyt-pagebutton epyt-prev  hide \" data-playlistid=\"PLC8KYKhZTqAO1vBlVVIL2rQ8t31DD-5IN\" data-pagesize=\"6\" data-pagetoken=\"\" data-epcolumns=\"3\" data-showtitle=\"1\" data-showpaging=\"1\" data-autonext=\"0\" data-thumbplay=\"1\"><div class=\"epyt-arrow\">&laquo;<\/div> <div>Prev<\/div><\/div><div class=\"epyt-pagenumbers \"><div class=\"epyt-current\">1<\/div><div class=\"epyt-pageseparator\"> \/ <\/div><div class=\"epyt-totalpages\">63<\/div><\/div><div tabindex=\"0\" role=\"button\" class=\"epyt-pagebutton epyt-next\" data-playlistid=\"PLC8KYKhZTqAO1vBlVVIL2rQ8t31DD-5IN\" data-pagesize=\"6\" data-pagetoken=\"EAAajgFQVDpDQVlpRUVaR05rRXpPRFZDTmpFd04wUkJOa1VvQVVpMm9abkN3cmlGQTFBQldrVWlRMmxLVVZSRlRUUlRNV3hNWVVad1ZXTlZSbEJOV0ZwRFlrWmFWMU5WZDNsamJFVTBaRVJOZUZKRlVYUk9WV3hQUldkM1NXcG1ZbUp6UVZsUk9FbHRSVE5uU1NJ\" data-epcolumns=\"3\" data-showtitle=\"1\" data-showpaging=\"1\" data-autonext=\"0\" data-thumbplay=\"1\"><div>Next<\/div> <div class=\"epyt-arrow\">&raquo;<\/div><\/div><div class=\"epyt-loader\"><img decoding=\"async\" alt=\"loading\" width=\"16\" height=\"11\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/gallery-page-loader.gif\"><\/div><\/div><div class=\"epyt-gallery-allthumbs  epyt-cols-3 \"><div tabindex=\"0\" role=\"button\" data-videoid=\"SdAQg0EIiiA\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/SdAQg0EIiiA\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Why Annual Employee Reviews Are Useless - a Success Video for Managed Services<\/div><\/div><div tabindex=\"0\" role=\"button\" data-videoid=\"73wl4472ZBc\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/73wl4472ZBc\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Raising Rates . . . and Standardizing Rates and Contracts - Success Tip for Managed Services<\/div><\/div><div tabindex=\"0\" role=\"button\" data-videoid=\"7tP22WVPhGA\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/7tP22WVPhGA\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Get the Most from Your Community Plus Membership at Small Biz Thoughts!<\/div><\/div><div class=\"epyt-gallery-rowbreak\"><\/div><div tabindex=\"0\" role=\"button\" data-videoid=\"h21yTkoQ4Lk\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/h21yTkoQ4Lk\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Never Use a &quot;Set it and forget it&quot; Backup System - SOP for Managed Services<\/div><\/div><div tabindex=\"0\" role=\"button\" data-videoid=\"OUBgBZPO57Q\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/OUBgBZPO57Q\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Karl&#039;s Famous 68-Point Checklist - Version 4.0 Released!<\/div><\/div><div tabindex=\"0\" role=\"button\" data-videoid=\"JjFrmmxYU6U\" class=\"epyt-gallery-thumb\"><div class=\"epyt-gallery-img-box\"><div class=\"epyt-gallery-img\" style=\"background-image: url(https:\/\/i.ytimg.com\/vi\/JjFrmmxYU6U\/hqdefault.jpg)\"><div class=\"epyt-gallery-playhover\"><img decoding=\"async\" alt=\"play\" class=\"epyt-play-img\" width=\"30\" height=\"23\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/playhover.png\" data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\" \/><div class=\"epyt-gallery-playcrutch\"><\/div><\/div><\/div><\/div><div class=\"epyt-gallery-title\">Three Thing To Do before You Quit Your Job to become an IT Consultant - a success video for MSPs<\/div><\/div><div class=\"epyt-gallery-rowbreak\"><\/div><div class=\"epyt-gallery-clear\"><\/div><\/div><div class=\"epyt-pagination \"><div tabindex=\"0\" role=\"button\" class=\"epyt-pagebutton epyt-prev  hide \" data-playlistid=\"PLC8KYKhZTqAO1vBlVVIL2rQ8t31DD-5IN\" data-pagesize=\"6\" data-pagetoken=\"\" data-epcolumns=\"3\" data-showtitle=\"1\" data-showpaging=\"1\" data-autonext=\"0\" data-thumbplay=\"1\"><div class=\"epyt-arrow\">&laquo;<\/div> <div>Prev<\/div><\/div><div class=\"epyt-pagenumbers \"><div class=\"epyt-current\">1<\/div><div class=\"epyt-pageseparator\"> \/ <\/div><div class=\"epyt-totalpages\">63<\/div><\/div><div tabindex=\"0\" role=\"button\" class=\"epyt-pagebutton epyt-next\" data-playlistid=\"PLC8KYKhZTqAO1vBlVVIL2rQ8t31DD-5IN\" data-pagesize=\"6\" data-pagetoken=\"EAAajgFQVDpDQVlpRUVaR05rRXpPRFZDTmpFd04wUkJOa1VvQVVpMm9abkN3cmlGQTFBQldrVWlRMmxLVVZSRlRUUlRNV3hNWVVad1ZXTlZSbEJOV0ZwRFlrWmFWMU5WZDNsamJFVTBaRVJOZUZKRlVYUk9WV3hQUldkM1NXcG1ZbUp6UVZsUk9FbHRSVE5uU1NJ\" data-epcolumns=\"3\" data-showtitle=\"1\" data-showpaging=\"1\" data-autonext=\"0\" data-thumbplay=\"1\"><div>Next<\/div> <div class=\"epyt-arrow\">&raquo;<\/div><\/div><div class=\"epyt-loader\"><img decoding=\"async\" alt=\"loading\" width=\"16\" height=\"11\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/youtube-embed-plus\/images\/gallery-page-loader.gif\"><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0cb4d56\" data-id=\"0cb4d56\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ecfd14 elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"5ecfd14\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/smallbizthoughts.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-call-to-action.min.css\">\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/Untitled-2-1024x426.png);\" role=\"img\" aria-label=\"Untitled-2\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tManaged Services Operations Manual\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWhen you document your processes and procedures, you design a way for your company to have repeatable success to help you become more successful, more efficient, and more profitable.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/www.sop4smb.com\/\">\n\t\t\t\t\t\tLearn More\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4542dd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4542dd4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e6c3e8\" data-id=\"1e6c3e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0a960e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e0a960e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Karl's SOP Bookshelf<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-066664a elementor-widget elementor-widget-text-editor\" data-id=\"066664a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Looking for great Standard Operating Procedures for your computer consulting business? Start here:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-569f9bae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"569f9bae\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-73e48a8a\" data-id=\"73e48a8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a8d5548 elementor-widget elementor-widget-image\" data-id=\"3a8d5548\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/palachuk-managed-services-month-book-3rd-edition\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MSIAM3_front_1000x1500-683x1024.png\" class=\"attachment-large size-large wp-image-1998\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MSIAM3_front_1000x1500-683x1024.png 683w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MSIAM3_front_1000x1500-200x300.png 200w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MSIAM3_front_1000x1500-768x1152.png 768w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MSIAM3_front_1000x1500.png 1000w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e26a1b elementor-widget elementor-widget-image\" data-id=\"6e26a1b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual-vol-1-of-4\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"500\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-1-333x500.jpg\" class=\"attachment-large size-large wp-image-2002\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-1-333x500.jpg 333w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-1-333x500-200x300.jpg 200w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-34dfe79d\" data-id=\"34dfe79d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fb9bbeb elementor-widget elementor-widget-image\" data-id=\"3fb9bbeb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/service-agreements-for-smb-consultants-revised-ed\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/ServiceAgree2-750x1125-683x1024.jpg\" class=\"attachment-large size-large wp-image-2001\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/ServiceAgree2-750x1125-683x1024.jpg 683w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/ServiceAgree2-750x1125-200x300.jpg 200w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/ServiceAgree2-750x1125.jpg 750w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2f2fa8 elementor-widget elementor-widget-image\" data-id=\"2f2f2fa8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual-vol-2-of-4\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"500\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-2-333x500.jpg\" class=\"attachment-large size-large wp-image-2003\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-2-333x500.jpg 333w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-2-333x500-200x300.jpg 200w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1febbeb7\" data-id=\"1febbeb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d2fff57 elementor-widget elementor-widget-image\" data-id=\"5d2fff57\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/cloud-services-in-a-month-build-a-successful-cloud-service-business-in-30-days\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"739\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Cover-201904-500.png\" class=\"attachment-large size-large wp-image-3839\" alt=\"Cloud Services in a Month - More Info\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Cover-201904-500.png 500w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Cover-201904-500-203x300.png 203w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766be3e0 elementor-widget elementor-widget-image\" data-id=\"766be3e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual-vol-3-of-4\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"500\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-3-333x500.jpg\" class=\"attachment-large size-large wp-image-2004\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-3-333x500.jpg 333w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-3-333x500-200x300.jpg 200w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-491dcb0\" data-id=\"491dcb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dba5eea elementor-widget elementor-widget-image\" data-id=\"4dba5eea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/the-absolutely-unbreakable-rules-of-service-delivery\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"745\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Absolutely-Unbreakable-Rules.png\" class=\"attachment-large size-large wp-image-3837\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Absolutely-Unbreakable-Rules.png 496w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2022\/04\/Absolutely-Unbreakable-Rules-200x300.png 200w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4339772a elementor-widget elementor-widget-image\" data-id=\"4339772a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/store.smallbizthoughts.com\/product\/managed-services-operations-manual-vol-4-of-4\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"500\" src=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-4-333x500.jpg\" class=\"attachment-large size-large wp-image-2005\" alt=\"\" srcset=\"https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-4-333x500.jpg 333w, https:\/\/smallbizthoughts.com\/wp-content\/uploads\/2019\/01\/MS-Ops-Vol-4-333x500-200x300.jpg 200w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOP Friday A weekly look at standard operating procedures for successful Managed Service Providers. New SOP posts appear at Blog.SmallBizThoughts.com Skip to Videos View Full Table of Contents INDEX OF SOPs Skip to: Front Office Mastery Employees and Internal Processes Running the Service Department Support and Service Delivery The articles listed below constitute about 65% [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/pages\/29"}],"collection":[{"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":37,"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":4274,"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/pages\/29\/revisions\/4274"}],"wp:attachment":[{"href":"https:\/\/smallbizthoughts.com\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}