SOP Friday
A weekly look at standard operating procedures for a successful consulting business
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Do Your Homework - A Success Tip for Managed Services

Stop Wasting Time with Net Promoter Scores - Success Tip for Managed Service Providers

Everyone Should Buy Into Managed Services

Done is better than perfect - SOP for Managed Services

Customer Service, Customer Loyalty, and Customer Expectations - SOP for Managed Services

Karl's 14th Annual State of the Nation Address for SMB IT (2023)
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Managed Services Operations Manual
When you document your processes and procedures, you design a way for your company to have repeatable success to help you become more successful, more efficient, and more profitable.