Elevate your business and propel forward

Opinions, News, & Information for Successful
Business owners in the IT Space Computer Consultants Managed Service Providers Value-Added Resellers Technology Consultants and more!

speaker | author | consultant

Karl W. Palachuk

Karl W. Palachuk has built and sold two managed service businesses in Sacramento, CA. He is the founder and president of the Sacramento SMB IT Professionals Group, and author of several books, including The Network Documentation Workbook and Managed Services in a Month.

Karl has been a featured speaker at conferences and seminars all over the world for more than fifteen years.He is a Microsoft Certified Systems Engineer with a Bachelor’s Degree from Gonzaga University and a Master’s Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft’s Small Business Specialist Advisory Panel.

Small Biz Thoughts Technology Community

Access Karl’s complete library, member forums, huge discounts to classes, free passes to community meetings and more..


International webinars, conferences and community meetings. Learn, network and grow your business alongside other I.T. Professionals.


Our store-front for books, seminars, recorded programs, white papers, and more. Karl’s books cover network migrations, network documentation, service agreements, managed services, work/life balance and more. Other materials by some of the best and brightest in our business.

SMB Community Podcast

Listen in on conversations between folks who are doing business with or as SMBs, MSPs, and VARs, etc. Hear behind-the-scenes footage of how they made this-or-that happen, be one of the first to hear about new products or services, and access exclusive deals.


Continuing education and certification for Technology Entrepreneurs and Managed Service Providers in 5-week classes. NEW: Certification Pathways!

People talk..

I am an avid buyer AND consumer of Karl's expert products and services for professional IT service firms catering to small businesses. Karl has done what I do, providing technical support and technology services to small businesses. He developed SOP's and best practices I follow. Karl doesn't rest on his laurels. He's constantly developing new ways for us to make money while servicing clients, such as his Cloud 5 package. I recently sold the package to a law firm and they are very happy. I look forward to following Karl's development of If you're an IT service firm and you're not following Karl, you're missing out on a lot of quality content that will help your business!
David Streit
Small business technology advisory and end user support focused on small businesses in New Jersey
I have had the great fortune and pleasure of working with Karl over the last dozen years or so and a better speaker, strategist, consultant or business partner you will be hard-pressed to find. Karl's business and technical knowledge is tempered only by his quick, dry wit, making every opportunity to work with him a memorable experience. His numerous published works invite a broad audience to benefit from his knowledge and experience, and his generosity and humility are a rarity in our (or any) industry. I highly recommend engaging with Karl - you will be glad you did.
Erick Simpson
IT Business Transformation and Channel Growth Expert, Author and Consultant and Creator of the MSP Mastered™ Methodology

SOP Friday

A weekly look at standard operating procedures for a successful consulting business

Managed Services Operations Manual

When you document your processes and procedures, you design a way for your company to have repeatable success to help you become more successful, more efficient, and more profitable.

Looking for a dynamic speaker?

Karl’s calendar is already filling up quickly for 2024 – reach out soon to have him at your event!

follow us

Get in touch

Managed Service Books on Amazon

Managed Services on Amazon

Managed Services Operations Manual

Standard Operating Procedures for Computer Consultants and Managed Service Providers
4 books
1,300+ pages!
Plus downloadable white papers, checklists, and more
Learn More:
New Low price

Project Management in Small Business

How to Deliver Successful, Profitable Projects on Time with Your Small Business Clients
Filled with forms and strategies to make you successful!
Learn More:

Manage Services in a Month

Transform your break/fix business to a profitable Managed Service practice in 30 days or less. (Really)
Learn More:
3rd Edition

Service Agreements for SMB Consultants - Revised Ed. Newly Revised 2018 !

Every consultant needs service agreements! Protect yourself and your clients - from each other and from the IRS!
Learn More: Service Agreements for SMB Consultants

Relax Focus Succeed

Balance Your Personal and Professional Lives and Be More Successful in Both
Learn More:

Already a coaching client?

Login to access premium client content